The Student Helpline offers free legal advice to all students regarding their education, student grants or rent. Our young legal team is available 5 days a week and helps up to 1.000 students a year with their (legal) problems or questions. A lot of those questions are regarding tuition fees for a second study or the extra fees that students pay during their education. Please check the information on these pages, which offers extensive information about the subjects. If your question remains unanswered, do not hesitate to contact us. Unfortunately, we do not have the capacity to represent students in legal procedures.
The dreaded definite study advice during the propaedeutic phase; the big changes regarding student grants, and the nerve-wrecking graduation are the most frequently addressed topics at the student helpline. For more information on these topics, please see our pages.
Here is a summary on how the student helpline can help you:
First and foremost, it is of relevance for the legal department to get sent some basic information as soon as a question is posed to the student helpline, such as the full name of the student, the title of his/her degree programme, and which university/college the student attends. Then, the focus is on the details of the legal issue. Subsequently, by means of the law, parliamentary acts, doctrine and regulations of the relevant institution, potential solutions to the issue are examined.
On the basis of thorough legal examination, an advice is provided to the student and in some cases, this may result in composing a written objection, appeal or petition.
Keep in mind! Apart from the Dutch Student Union, partner-unions in various student cities also contribute daily to the student helpline. These unions have their own legal department from which support to the Dutch Student Union is provided. In the few cases that the Dutch Student Union may not provide an adequate solution, the student will be referred to a specific person or institution that may offer suitable help.
Please fill in the contactform below, or call us on number at the bottom of this page.
You can reach the student helpline on: 030 231 30 29.
During summer the student helpline is opened from 11.00 – 16.00 every friday.
An exception to this schedule is July 5th. Instead, the student helpline is opened July 4th during our regular hours.